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FAQ's

Welcome to our FAQ, we are so happy to have you here and as a customer.
We have tried to answer the most common questions.

Shipping & Returns

Below are some common questions about shipping, returns, and exchanges

Why do shipping times vary?

Dorpamine Vitality works with different vendors who creates our products. Because of this shipping is a combination of what the vendor offers, how many items you are ordering and your location. Another thing that affects shipping time is because our items are made on demand and there is also a production time to make the item before it is shipped. Some items take more than others to make which can affect the over all shipping time.

What if a product has any discrepancies?

First, refer to our Refunds and Returns policy to see if your issue qualifies. Reach out to us at support@dorpaminevitality.com, on facebook, or instagram and we will be happy to exchange your item if possible or issue a refund. The original item must be shipped back to our office 301 S McDowell Street Suite 125-1663 Charlotte, NC 28204. Make sure to reach out to us first to make arrangements.

What if the shoes i get don’t fit?

Reach out to us at support@dorpaminevitality.com, on facebook, or instagram and we will be happy to exchange the shoes if possible or issue a refund. The original pair must be shipped back to our office 301 S McDowell Street Suite 125-1663 Charlotte, NC 28204. Make sure to reach out to us first to make arrangements..

Orders

Below are some of are common questions about orders

Where can I reach out to for support on my order?

You can reach out to us at support@dorpaminevitality.com or on our Facebook and Instagram pages @dorpaminevitality

Do You Offer Installment Payments?

Yes! We offer installment payment options through Shop Pay Installments at checkout, available for both online and in-store purchases. You can split your purchase into smaller, more manageable payments for orders between $35 USD and $30,000 USD.

Here’s how you can pay in installments:

  • Two biweekly, interest-free payments for orders from $35 to $50 USD.
  • Four biweekly, interest-free payments for orders from $50 to $999.99 USD.
  • Monthly payments for orders from $150 to $30,000 USD with interest rates between 6% and 36% APR. Monthly plans can be spread over 3, 6, or 12 months.

For larger orders over $20,000 USD, a down payment is required. For example, on a $25,000 USD order, you'd pay $5,000 upfront, and the remaining $20,000 would be split into monthly payments.

Eligibility:

  • Available to customers with a U.S. billing address.
  • Must be signed up for Shop Pay.
  • Total purchase must be between $35 and $30,000 USD.

Want to learn more? Check out Shop Pay Installments for full details

Products

Below are some common questions about our products

How are the products in Dorpamine Vitality made?

Our products are made on demand, meaning we don’t keep physical inventory of premade merchandise but instead make them once your order is received.

Is Dorpamine Vitality a clothing line?

Dorpamine Vitality is a wellness brand founded under a tech company, as our main product is our app Dorpamine. Dorpamine decided to create dedicated products that we believe will help you on your wellness journey and look good while doing it!

Do your shoes run big or true to size?

For the most part most of the shoes do run about a half a size to a whole size bigger than what is listed depending on how wide your feet is..

Are your supplements high quality?

Yes. Dorpamine Vitality works with world-class manufacturers to ensure you get top quality products that meet international standards. Our supplements come from laboratories and expert chemists who have developed products for global brands and our ethically-sourced. Capsuled at FDA Registered, GMP Certified (Eurofins) Facility.

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